Shoe Shine Shack is dedicated to helping you look your best. You can trust us to follow industry best practices when caring for your shoes, hats, and bags. Each item is carefully inspected at drop-off, and we walk you through our process—including the tools, brushes, cleansers, and conditioners we’ll use to bring your item back to life. We also photograph each item upon drop-off for our records (and because we love sharing before-and-after transformations on social media).

If your item is flawed, defective, damaged, or weakened due to wear, trauma, or age, we’ll do our best—but items in compromised condition are more susceptible to tearing, colour loss or bleeding, shrinkage, and other damage. Even standard cleaning and laundering processes carry some risk. We’ll explain any potential concerns during your drop-off consultation.

Shoe Shine Shack Inc. is not liable for damage incurred during the cleaning process, regardless of brand, item age, or pre-existing condition. We are also not obligated to provide compensation or remedy outside our store policy.